Privacy Policy

Hatch is committed to respecting the privacy rights of visitors to its Site and App. This Privacy Policy is designed to notify you about how we collect, use, disclose, transfer, and otherwise process personally identifiable information that we collect when you visit or use the site or our apps, purchase products or provide your personal data to us.

Who we are

HATCH Global Limited, The Factory, Blacknest House, Blacknest, Alton, GU34 4PX, United Kingdom

Our contact email address is: help@hatch.global or please use our contact form shown on this site.

Our website address is: https://hatch.global

What personal information do we collect about you?

When you access and move around our Hatch site, create and register an Account or Accounts with Hatch or purchase product from Hatch, we may collect some or all of the following personal data about you:

  • a username and password;

  • name, date of birth, age and sex;

  • billing and delivery addresses, email address and phone number(s);

  • Payment Method (typically credit card or debit card) details;

  • your Images and other User Content;

  • correspondence with and from Hatch;

  • your preferences about receiving communications from Hatch;

  • information about your use of Hatch including your browsing and online purchasing activities; and details we may ask you

  • to submit to verify your identity.

In order to take full advantage of some of our services, you may, from time to time, need to supply us with the personal details of a third party (for example, their name and address if you wish to have us send a product to them). We will not use this information for anything other than providing the Services for which the information was supplied.

Cookies

This website uses cookies to better the assist users” experiences while visiting or using the website.

What are cookies?

Cookies are small files stored to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

The ‘Help’ section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, or how to configure your browser to reject cookies altogether.

To make full use of this Hatch site and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. If you disable cookies, you might not be able to access important functions or features of the site and your use of the site may be limited.

How do we use your personal information?

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us.

When you sign up to Hatch and agree to our terms and conditions, we need to process certain data that allows Hatch:

  • to provide the Hatch service to you in accordance with our agreement;

  • to create/manufacture personalised products selected and ordered by you;

  • to associate your account(s), and your product purchases, with you, and to verify your identity;

  • to tailor aspects of Hatch program and this web site,(including its search functions and offers) to your needs;

  • to process payments you make for Hatch’s products and Services;

  • to pass your product orders for delivery by third party deliverers engaged by us;

  • to provide customer support and improve your customer experience;

  • to contact you by email and mobile communication (such as text (SMS) and "push" notification) in relation to the products or Services you have purchased.

If you’ve told us it’s OK (or unless you’ve asked us not to), we will contact you to provide information about products or services we think might interest you. You may withdraw this consent at any time.

For legitimate business reasons we will also process your data for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you. We would also use this data in connection with the prevention and detection of fraud and other crime.

Credit card information is transmitted over a secure SSL-encrypted connection to our payment processor and stored in a PCI Level 1-compliant datacentre until the transaction is completed, at which point it is removed entirely unless you have requested to store your credit card details securely at the processor for future transactions. No credit card information is stored on our server.

We may use automatically collected and anonymous information about your use of Hatch. For example, we may automatically log which parts of the Hatch web site you access, which web browser you use and the website from which you linked to Hatch. You cannot be identified from any of this information. It enables us to compile statistics about the use of Hatch, and to help target aspects of Hatch and advertising to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data, other than to subsidiary and/or affiliated companies and data processors (including deliverers and payment service providers) under contract with us. To enable us to provide our service, we share data with the following categories of organisations:

  • Information technology (hardware and software) companies

  • Payment processing companies

  • Manufacturers, wholesalers and retailers do we in fact do this? If so then that chain needs to be secure also.

  • Delivery and courier services

  • Fraud prevention companies

We will not share your data with any other categories of organisation without your permission unless:

we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);

we wish to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

We will send you service updates relating directly to your account(s) and/or orders and purchases from Hatch (such as order and dispatch confirmation emails), and emails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use. We may also send market research emails to ensure you’re happy with our products and Services.

We operate an email mailing list program, used to inform account holders and visitors about new products and promotions. Account holders and visitors to this site will be requested to give their explicit permission to receive such material. Should you later wish to unsubscribe and no longer wish to receive promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at help@hatch.global.

International data transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA). Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with and store your personal data in accordance with this privacy notice and the UK-GDPR as noted below. Any transfers are done in accordance with the standards laid down by the United Kingdom General Data Protection Regulation) and Amended Data Protection Act of 2018.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This is not strictly true.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your rights

Under the UK-GDPR (United Kingdom General Data Protection Regulation) and Amended Data Protection Act of 2018 that took effect on January 31, 2020, you have a number of rights you can exercise over your data. Your rights are:

The United Kingdom General Data Protection Regulation) and Amended Data Protection Act of 2018 provides the following rights for individuals:

  • The right to be informed

  • The right of access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights in relation to automate

For more information, please visit the ICO website.

To discuss any of these rights, please contact our Customer Services at: help@hatch.global.

If you wish to update any Personal Information you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Information, please contact us at support @ help@hatch.global. We will be glad to fulfil your request as appropriate, but we reserve the right to use personal information obtained previously to verify your identity and as otherwise described in this Privacy Policy. To access and update your Personal Information, you can also sign into your Hatch account and click on “My Account.”

Third-Party Links

This Privacy Policy applies to the Hatch program and this website. Our web site may contain links to other sites that are not owned or controlled by Hatch. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information you share with us.

We believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of users and access to this database is restricted internally. However, there are things we can all do to help stay safe and secure online:

  • ensure that no-one else uses Hatch through your Account(s);

  • do log off or exit from your Hatch Account when not using it;

  • do keep your password or other access information secret;

We will never ask you to confirm the details of your Account(s) or Payment Method(s) by email or mobile communication. If you receive such contacts, please do not respond to them.

Updates to this notice and Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes being incorporated.

This Privacy Notice was last updated on 17th July 2020.

Contact us

If you would like to contact us about any aspect of this Privacy Policy get in touch with us help@hatch.global.